Frequently Asked Questions (FAQs)
1. How can I place an order with Aido?
You can safely place an order using our secure shopping site. Protected by SSL Certificate, you can shop with confidence and peace of mind with Aido.
You can use Visa, MasterCard on Aido. Unfortunately, we do not accept checks or money orders.
If you wish, you can also call our customer support team at +971 4 8811886 between 9:30 am to 7:30 pm UAE time Saturday to Thursday to place an order or email to support@aido.com
2. How are shipping & handling charges calculated?
Shipping & handling is calculated depending on a variety of factors, including:
- Weight of item
- Number of total items being shipped
- Shipping method used
- Fragility of item
- Location of shipping address
- Duties and other shipping charges as required
All shipping & handling charges are calculated in real time, however they may not reflect actual and/or total shipping & handling costs incurred.
3. When will my order ship out to me?
- Aido ensures that your order will be shipped to you as soon as possible. Every effort is made to ship your products on the next business day following your order.
When you have completed your order, you will receive an email confirming your order, the amount and the billing and shipping address. Once your order has been shipped, a second email will be sent to you featuring a tracking number, which you can use to track the status of your order.
4. What is the return policy of Aido?
- Please call our customer support team at +971 4 8811886 between 9:30 am to 7:30 pm UAE time Saturday to Thursday to know about the return policy.
5. How can I track my order?
Once your order has been shipped from the warehouse, Aido will send you an email containing your tracking number. You can use this number to track your order online at www.aramex.com
should you require assistance in tracking your order, please contact our customer service team at +971 4 8811886 between 9:30 am to 7:30 pm UAE time Saturday to Thursday
